Shipping policy

Last updated: October 23, 2026

MemoryLayers ships its family handprint kits from China to four countries only: the United States, Canada, Australia and the United Kingdom. All shipments include tracking.

1. Processing and Delivery Times

Orders are generally prepared within one business day, excluding weekends and public holidays. Orders received after the daily processing cutoff, on weekends or public holidays may begin processing the next business day.

After dispatch, estimated delivery takes 7–15 days, depending on destination and carrier. Processing time is additional to this estimate. Delivery times are not guaranteed and may be affected by customs, carrier delays, public holidays, severe weather or other disruptions. Your legal rights concerning undelivered or unreasonably delayed goods remain unaffected.

2. Shipping Prices

  • Standard tracked shipping: US$4.99 for orders below US$50.

  • Free standard tracked shipping: for orders of US$50 or more.

The US-dollar prices and threshold are our pricing reference. If your storefront displays prices in CAD, AUD or GBP, Shopify will show the applicable local-currency shipping amount and free-shipping threshold at checkout. The final applicable shipping price will always be displayed before you place your order.

3. Taxes, Customs and Import Charges

We arrange shipping so that customers do not pay extra customs duties, import taxes or carrier clearance fees after checkout. Any applicable taxes or import charges are included in the final checkout total or are paid by MemoryLayers.

If a customs authority or delivery company unexpectedly requests an additional payment, contact us before paying at contact@memorylayers.store. We will work to arrange payment or reimburse documented, unavoidable charges connected with your eligible MemoryLayers order. You will not be required to bear additional import costs that we have promised to cover.

4. Tracking

Every shipment includes a tracking number. We email tracking information once your order is dispatched; updates may take some time to appear. You can also follow your order through the Track Your Order page on our website.

5. Addresses, Changes and Cancellations

Please provide a complete, accurate shipping address when placing your order. If you notice a mistake or need to cancel, email contact@memorylayers.store immediately. We will try to update or cancel an order before dispatch. Changes may not be possible once a parcel is in transit. You can still use our voluntary 30-day return policy, subject to its terms.

6. Lost, Incorrect, Damaged or Delayed Shipments

If an order is lost, damaged, significantly delayed or delivered incorrectly, please contact us. We will investigate with the carrier and provide an appropriate solution, including a replacement or refund where required by applicable law. The risk of loss or damage generally remains with MemoryLayers until the goods are delivered to you or someone you designate, subject to any legally applicable exception where you independently arrange a carrier not offered by us.

7. Returns

MemoryLayers offers free returns within 30 days after delivery, including for opened or used handprint kits. The refund includes the kit price and any original standard shipping charge paid. See our Refund & Return Policy for the procedure and your statutory rights.

8. Contact

Shipping questions: contact@memorylayers.store.